Why Is BoozeBud Changing To Bottle Stop?
BoozeBud is one of Australia’s eCommerce pioneers. Founded in 2012, it was ahead of its time in enticing Aussies to take the plunge into the brave new world of online shopping. Over the past twelve years, customers have continued to love BoozeBud’s cheeky personality, passion for drinks of all kinds, and unbeatable promotions.
BoozeBud has served millions of satisfied customers and been an integral part of countless parties, barbies and nights on the couch.
And while online shopping and click & collect continues to grow, stopping by the bottle shop is still Australia’s favourite way to purchase.
So, we’re launching a new brand called Bottle Stop. BoozeBud will be known as Bottle Stop from 2nd October 2024. As Bottle Stop, we will grow Australia’s newest bottle shop network of physical stores, supported by the website and app you’ve come to expect.
We want to make sure our great range, top specials and loyalty rewards can be accessed conveniently by as many customers as possible - whether they prefer shopping in-person, online, click & collect, or a mix of all three!
Owned by Paramount Retail, part of Australia’s largest family-owned independent liquor group, we know what makes a great drinking occasion - and we’ll be waiting for you next time you need to top up.
If you have any questions, please email our customer service team at info@bottle-stop.com.au - we're only too happy to help.
Frequently Asked Questions
FAQ
I've forgotten my password. What should I do?
Follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.
What payment methods do Bottle Stop accept?
We accept Visa, Mastercard, American Express cards, Paypal and Afterpay.
Afterpay has a maximum limit of $2,000 order value, however your own limit may differ. If you have any difficulty checking out with Afterpay please contact their support.
Is it safe to use my credit card online at Bottle Stop?
Your personal online security is important to us. All orders are processed through a secure checkout system provided by Braintree Payment Solutions and we use SSL encryption technology to store and safely transmit your personal and credit card information through our systems. Braintree is owned by Ebay and is a validated Level 1 PCI DSS Compliant Service Provider and a member of Visa's Global Compliant Provider List and MasterCard's SDP List.
How are my shipping costs calculated?
We deliver Australia wide using Australia Post and other courier partners for our metro Melbourne & Sydney Next Day Delivery Service. Delivery timeframes and cost are calculated on checkout and vary depending upon your location. Shipping is charged per order and is displayed on checkout on the 'Confirm Your Order' page. Or to view the delivery costs for your particular area, view our Delivery Information.
Can I ship to multiple addresses?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
How soon will I receive my order?
Delivery timeframes vary depending upon your location. The estimated timeframe for your order is displayed on checkout on the 'Confirm Your Order' page, or you can look up your location in our Delivery Information. You'll receive a link to track your order from our courier partners once your order has been shipped.
Your order may contain items from different suppliers and locations. If this is the case, your items will arrive separately and likely at different times.
If your delivery is split and shipped from separate warehouse you will receive a split order card with your first parcel to notify you.
What do I need to do to accept the delivery?
In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your order.
Can I return or exchange an item?
Please see our Returns and Refunds policy.
What happens if my order is damaged in transit?
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty and we may require the damaged item to be returned. In this case our customer service team will send through a prepaid return label.
Need more help?
For any further questions please contact us or email us at info@bottle-stop.com.au