Refund policy

 

RETURNS, EXCHANGES & REFUNDS

In the event you receive goods that are damaged, faulty or do not match the listing description we accept returns within 30 days of receiving your order. Please contact us with details of the issue along with your order number and our customer service team will assist you with the return. Once we receive your return we can send a replacement product or issue a refund for the value of the returned goods. 

Change of Mind Return

We will happily accept a return and issue a full refund excluding the shipping fee if you have changed your mind on a purchase, provided that the goods are:

• returned within 30 days of receiving the order;

• still in its original packaging

• unopened, unsealed and in a suitable condition for resale

• still within the best before date;

We do not cover the cost of the return for a change of mind. Please send return orders to the return address located on the bottom of the original shipping label and email info@bottle-stop.com.au with the tracking number so we know to expect it. Once we receive the return we will inspect the items before issuing a refund. We may not accept returns if they are damaged or incomplete.

Refunds will be issued to the original payment method used to make the purchase. Please allow up to 3 business days for your funds to process.