Looking for answers about Bottle Stop?
You’re in the right place. Whether you’re shopping online, using click & collect, or visiting one of our stores, this page covers everything you need to know about how Bottle Stop works.
Australia’s Modern Bottle Shop
Bottle Stop combines the convenience of online shopping with the service and experience of your local bottle shop. We offer a wide range of premium drinks, exclusive specials, and flexible shopping options to suit your lifestyle.
Here’s what you’ll find in our FAQs:
Why Shop with Bottle Stop?
We’re proud to be part of Australia’s largest family-owned independent liquor group. With a growing network of stores across the country and a seamless online experience, we’re here to make shopping for drinks easier, whether it’s for a celebration, a casual catch-up, or stocking the drinks trolley.
Still have questions? Scroll down to explore the answers or get in touch with our friendly team.
Frequently Asked Questions
We no longer require passwords to log in. Simply enter your email address on the sign in page and a code will be emailed to you.
We deliver to most metro and regional areas across Australia, but we do not deliver to the Northern Territory and some restricted postcodes. Shipping availability is confirmed at checkout.
Same-day delivery is currently not available, but we dispatch orders fast to ensure quick delivery.
Orders placed before 1pm business days will ship same day, or next business day for orders placed after 1pm.
We accept Visa, Mastercard, American Express cards, Paypal and Afterpay.
Afterpay is available for online ordering only and has a maximum limit of $2,000 order value. However, your own limit may differ. If you have any difficulty checking out with Afterpay please contact their support.
Yes, you can use Afterpay to purchase alcohol online at Bottle Stop Online Liquor.
Click and collect is coming soon to our stores. Currently, all orders are shipped from our Sydney and Melbourne warehouses directly to your nominated address.
We deliver Australia wide using Australia Post and other courier partners for our metro Melbourne & Sydney Next Day Delivery Service. Delivery timeframes and cost are calculated on checkout and vary depending upon your location and total shipping weight. Shipping is charged per order and is displayed on checkout on the 'Confirm Your Order' page. Or to view the delivery costs for your particular area, view our Delivery Information.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Orders placed before 1pm business days will ship same day, or next business day for orders placed after 1pm.
Delivery timeframes vary depending upon your location. The estimated timeframe for your order is displayed on checkout on the 'Confirm Your Order' page, or you can look up your location in our Delivery Information. You'll receive a link to track your order from our courier partners once your order has been shipped.
Your order may contain items from different suppliers and locations. If this is the case, your items will arrive separately and likely at different times.
If your delivery is split and shipped from separate warehouse you will receive a split order card with your first parcel to notify you.
In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your order.
Please see our Returns and Refunds policy.
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty and we may require the damaged item to be returned. In this case our customer service team will send through a prepaid return label.
BoozeBud, the former Australian online bottle shop, went into administration in 2023 and ceased trading. However, in 2024, the brand was acquired under new ownership and relaunched as Bottle Stop, a fresh identity for the business. Bottle Stop now operates both online and in-store, continuing to serve customers across Australia with a renewed focus and retail presence.
For any further questions please contact us or email us at info@bottle-stop.com.au